When dealing with a loss, having a clear plan of action can help alleviate some of the uncertainty during a challenging time. Whether the passing happens at home, in a care facility, or elsewhere, it is important to understand the immediate steps that need to be taken. This may involve reaching out to local authorities or emergency services, as well as coordinating with a chosen funeral home. Having a plan in place can provide a sense of clarity and peace of mind during the initial stages of bereavement.
Losing a Loved One
Our team is committed to offering personalized assistance tailored to your individual needs and preferences. We strive to honor cultural and religious customs, accommodate special requests, and provide a compassionate ear to listen. Our aim is to support you in every aspect of this journey, alleviating any burdens you may face during this challenging time. Our goal is to help you focus on honoring your loved one's memory and finding solace in the midst of grief.
When a death occurs at home with hospice support, your hospice team is your first call — not 911. A hospice nurse will come to the home to confirm the passing, notify the attending physician, and complete the official pronouncement. Because hospice has prepared for this moment with you and your family, the process is designed to be calm and unhurried.
Once the nurse has completed their work, reach out to us at your own pace to arrange transportation into our care. Hospice staff can help coordinate the handoff and will often remain with you until we arrive. Take whatever time you need to be with your loved one — there's no need to rush, and we're here whenever you're ready.
When a Death Occurs at Home Without Hospice
When an unexpected death occurs at home, the first step is to contact 911 or local emergency services. Responders will confirm the passing, and depending on the circumstances, a coroner or medical examiner may be called to make the official declaration. If your loved one had advance directives or a DNR order, have those documents ready to share with responders.
Until first responders arrive, refrain from moving your loved one or altering the home. Once the official process is complete, call us to arrange transportation into our care. Letting responders know which funeral home you'd like to work with helps ensure a smooth, dignified transfer.
When a Death Occurs at a Hospital or Care Facility
When a death occurs in a hospital, hospice facility, or long-term care facility, staff will contact the attending physician to confirm the death and prepare the necessary paperwork. You don't need to rush — take the time you need to be with your loved one and notify close family.
Once you're ready, call us to arrange transportation into our care and begin planning services. If prearrangements exist, share them with staff so your loved one's wishes are honored. Our team will coordinate directly with the facility to handle the transfer with dignity and care.
When a Death Occurs Away From Home
If your loved one passes away while traveling within the United States, contact local emergency services or the hospital where they are located. Once the death has been confirmed and any necessary paperwork is started, reach out to us — we will coordinate with a local funeral provider to bring your loved one back into our care. Transportation across state lines is something we handle regularly, and we will guide you through each step.
If the death occurs outside of the country, contact the nearest U.S. embassy or consulate as soon as possible. They can assist with local authorities, documentation, and repatriation. Please reach out to us as well — we will work alongside the consulate and an international transport provider to bring your loved one home. Keep your loved one's passport and travel insurance information on hand, as both will be needed.
